--- title: What do I do if I can’t log in as a parent/guardian? description: Learn how to troubleshoot and resolve common parent login issues. --- [Skip to content](https://help.languagebird.com/what-do-i-do-if-i-cant-log-in-as-a-parent#main-content) [![LGB\_Logo Orange (1)](https://help.languagebird.com/hs-fs/hubfs/LGB_Logo%20Orange%20(1).png?width=250&height=58&name=LGB_Logo%20Orange%20(1).png)](https://www.languagebird.com) Open main navigation Close main navigation - - [Contact Support](https://help.languagebird.com/kb-tickets/new) [Contact Support](https://help.languagebird.com/kb-tickets/new?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [LanguageBird Help Center](https://help.languagebird.com/?hsLang=en) 2. [Troubleshooting](https://help.languagebird.com/troubleshooting?hsLang=en) # What do I do if I can’t log in as a parent/guardian? ## Learn how to troubleshoot and resolve common parent/guardian login issues.   Before troubleshooting, review the login steps in [**How do parents/guardians log in to LanguageBird platforms?**](https://help.languagebird.com/how-do-parents-log-in-to-languagebird-platforms?hsLang=en) to make sure you are following the correct process. --- #### **Logged in to the wrong Microsoft account** If you are already signed in to Microsoft with a different account, you may not be able to access the correct MyLanguageBird or Teams experience. **Try this:** 1. Sign out of all Microsoft accounts (Teams, Outlook, and any Microsoft browser sessions) 2. Close your browser completely 3. Open a new browser window or use an incognito/private window 4. Go to **my.languagebird.com** and log in again --- #### **Not sure which email to use** Use the same email address submitted on the enrollment form.  If you are unsure which email was used, contact support so we can confirm the correct email for you. --- #### **Microsoft password or verification issues** If your login uses Microsoft authentication and you cannot complete the password or verification steps: 1. Go to **[https://accounts.microsoft.com](https://accounts.microsoft.com)** 2. Attempt to sign in 3. Follow Microsoft’s prompts to reset your password or recover your account If you still cannot access your Microsoft account, contact support for the next steps. ---   **Need Additional Help?**  Our support team is ready to quickly resolve your tech issues. Share details like your device, browser, and error messages for faster assistance. - Submit a [Support Request](https://help.languagebird.com/kb-tickets/new?hsLang=en) or call us at [844-700-2473](tel:+18447002473). *\* LanguageBird's administrative office operates from 6:00 AM to 5:00 PM PT.*   - [Getting Started](https://help.languagebird.com/getting-started?hsLang=en) - [Troubleshooting](https://help.languagebird.com/troubleshooting?hsLang=en) - [Common Questions](https://help.languagebird.com/common-questions?hsLang=en) © 2026 LanguageBird