How do I fix audio issues?

Can’t hear your instructor during a Microsoft Teams lesson? Follow these steps to identify and fix audio problems quickly.

1. Restart your browser and device

Sometimes, a simple restart solves the problem. 

• Close your browser.
• Restart your computer.
• Reopen the browser and return to Microsoft Teams. 
  
  

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2. Test your speaker or headphone

Before joining your lesson, play music or video to check if your speakers or headphones are working. 

• Open a music or video file using a media player (e.g., YouTube, Spotify, or your system’s default player).
• Ensure the volume is turned up and not muted.
• Listen for sound, if you hear audio, your speakers or headphones are working correctly.
  
  

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3. Close other programs

If another program is using your audio device, Microsoft Teams may not be able to play sound. 

• Close apps like music players (like Spotify or Apple Music), Zoom, or Skype that might be using your audio.
• Refresh your Teams page and try again. 
  
  

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4. Select the correct speaker/headphone in Teams

Microsoft Teams might be using the wrong audio output device. 

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5. Update Your Browser

An outdated browser may cause problems.

For Google Chrome and Microsoft Edge

 

For Safari

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6. Check Your Browser Permissions

Your browser may not have permission to use your speaker/microphone. Below are instructions for the most common browsers: 

For Google Chrome 

For: Microsoft Edge:  

For Safari:  

 

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7. Check Your Audio Settings on Your Device 

Sometimes, your device settings might be set to the wrong output device or muted. 

For Windows

For Mac

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8. Try using another audio output

• Connect different external speakers or headphones to check if the issue is specific to the built-in speakers.
• If the audio works with an alternative output device, the problem may be with your primary speakers/headphones. 
  
  

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9. Try a different browser or device 

If you still can't use the microphone, try using a different device or supported browser, such as Google Chrome, Microsoft Edge, or Safari. 

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